100% SATISFACTION GUARANTEE
We stand behind everything we sell.
If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund.
Please read "Returns" below for more information.
**certain items withstanding (see below)
SHIPPING (Continental U.S.)
Orders Over $50 Ship Free
Multiple shipping options are offered for merchandise delivery:
|Order Amount||Standard Shipping||2 - 3 Day (weekdays)||In Store Pickup||Thanks!|
|Up to $49.99||$9.99||$19.99||FREE|
- Orders ship in one to three business days after being placed.
- Most items are shipped USPS - locations in the US are served in 2-3 Days using the FREE ship option!
Sorry, but we do not ship outside of the Continental U.S.
FREE IN-STORE PICKUP
Always Free In Store Pickup
Most orders will be ready within 1 to 2 business days. We are happy to accommodate quicker pickup times if possible. Kindly call us by phone to confirm the order prior to picking it up and we will try our best to get your items as quickly as possible.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
Absolutely NO Returns On:
- Bicycles: All bicycle and lay-away deposits are non-refundable unless discussed prior to sale and noted on receipt - A 25% restocking fee will apply to any returned bicycle if an exchange cannot be agreed upon. Bikes must be returned within 7 days and in showroom condition.
- Car Racks: Are non-refundable.. ( * applies to online orders as well) Please ask us to help you fit your vehicle with a car rack.
- Tools / Indoor Trainers: Are not returnable regardless of condition.
- Clothing: There are no returns on padded shorts or undergarments. (unless covered under comfort guarantee)
- On Sale Items : Are non-refundable.
Permitted Returns and Return Policies:
- Returns made within 7 days with a receipt = refund (except bikes & others as noted above)
- Returns made within 7 days without a receipt = store credit (except bikes & others as noted above)
- Returns made after 7 days and within 30 days = store credit (except bikes & others as noted above)
- No returns will be accepted after 30 days.
- All returns must be accompanied by a receipt to receive a refund.
- All items must be in original packaging and in new, re-sellable condition.
- All clothing returns (excluding padded shorts and undergarments) must be in new, re-sellable condition with hang-tags attached.
- Refunds will be issued in the same form of payment as the original sale.
- There is a 10-day waiting period for cash refund if a sale was paid by check.
- We reserve the right to refuse any return based on merchandise condition.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back.
Ship returns via Ground UPS or insured US Mail (we do not accept CODs).
We will refund shipping costs on damaged or incorrect merchandise.
Please see above for items that cannot be returned.
Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.